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We are committed to processing your order as quickly as possible. Typically, orders are processed and shipped within 3 business days after placing an order.
We collaborate with several well-known logistics providers, including DHL, FedEx, GLS, etc. These logistics providers ship from our multiple overseas warehouses located in Germany, France, the United States, and other regions to ensure your package is delivered quickly and safely.
To give you an idea of delivery times, we provide the following average shipping times for different regions:
*Please note that these times are average shipping times, and actual delivery times may be affected by various factors, including but not limited to customs clearance, the efficiency of local postal services, and public holidays. We recommend allowing some flexibility in your expected delivery date to account for potential delays.
We hope this information helps you better understand our delivery process. If you have any questions or need further information, please do not hesitate to contact our customer service team. Thank you for your understanding and support!
To check the status of your order, simply click here: Track your order
If you have successfully placed an order but have not received it, and the tracking status shows it has been delivered, please contact the carrier to locate your package. Once the item is with the carrier, our control over it is limited. If the issue persists, please email us at service@yofidratool.com.
We are committed to ensuring your satisfaction with every purchase. If you receive an item that is incorrect or defective, we offer a hassle-free returns and exchanges policy valid for 30 days from the date of purchase. Simply contact our customer service team to initiate the process.
In addition to our returns and exchanges policy, we also strive to provide compensation or discounts as a gesture of goodwill for any inconvenience caused. Please reach out to our customer service team to discuss your specific case and receive a personalized discount code. This code can be used for future purchases to receive a corresponding discount.
